Compliments are always greatly received and can be passed on either directly to staff and the SENCO, or formally recorded via our regular questionnaires to parents or in the form of a letter to the Head Teacher. These positive comments will be published on this area of our school website.
We hope that complaints about our SEND provision will be rare, however, if there should be a concern the process outlined in the school Complaints Policy should be followed.
Further information can be found in the Complaints Policy in the School Policies section of our website or by visiting the Durham SEND Information, Advice and Support Service website.
Compliments and Complaints Procedure
School will endeavour to accommodate views and engage with parents however if you do not feel that school has been successful in meeting the needs of your child there is a complaints procedure to follow.
The Stages of Complaints
Three school-based stages are likely to be sufficient for most schools:
• Stage one: complaint heard by staff member or complaints co-ordinator if identified.
• Stage two: complaint heard by Headteacher;
• Stage three: complaint heard by Governing Body’s complaints appeal panel;
An unsatisfied complainant can always take a complaint to the next stage. A complaint may be made in person, by telephone, or in writing. However, in order to avoid any misunderstanding it may be helpful to the complainant and the school if the reasons for the complaint and suggested actions for its resolution could be put in writing. Help with forming your complaint can be sought from the Education Welfare Service (0300 026 5908) or Parent Partnership (03000 267 007)
If you would like to discuss your SEND requirements in detail please contact the school to arrange an appointment.
For further Support contact:
- County Durham Special Educational Needs (SEND) Information Advice and Support Service
03000 267 007